Butter Payments · 3 days ago

Technical Account Manager

United States

Full-time

Remote

Senior Level

$120K/yr - $170K/yr

7+ years exp

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Responsibilities

Lead the post-sales engagement, retention, and expansion of your customers, driving overall account health and revenue growth

Create & share success narratives with the customer by leading routine business reviews, to align on business priorities, performance, provide guidance on optimization opportunities, share Butter roadmap, and identify product expansion opportunities.

Continuously design, test, and iterate on playbooks and program ideas, monitoring results based on defined customer success criteria

Create efficiencies for scaled customer outreach and relationship management wherever possible

Serve as a trusted payments advisor to the customer with consistently responsive and expert service, proactively educating them on Butter’s platform, value, and our industry

Develop and maintain powerful relationships with executives across customers' business functions: finance, marketing, product, and engineering, understanding their priorities, challenges, and motivations

Advocate for the customer to internal stakeholders, proactively surfacing key customer feedback and insights to Product Management, Sales, Marketing, and Product Engineering.

Manage the CRM database with customer information, health, and current status, so leadership and cross-functional teams can make data-driven decisions

Leverage data literacy along with BI tools to analyze customer data, identify trends, and provide actionable insights that drive customer value.

Proactively resolve data discrepancies and ensure accurate reporting to support decision-making for internal and external stakeholders

Drive customer references and case studies and advise on content in partnership with Marketing

Prioritize time effectively between remote account work and occasional travel commitments.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementData LiteracyBI ToolsSaaS ExperienceAccount ManagementExceptional Communication