200+ applicants

Company

Stitch Fix · 7 hours ago

Sr. Manager, IT Service Delivery

United States

Full-time

Remote

Senior Level, Lead/Staff

$220K/yr - $236K/yr

7+ years exp

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ApparelE-Commerce

H1B Sponsor Likely

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Responsibilities

Lead the design, implementation, and management of IT shared services (e.g., infrastructure, applications, network, and cloud services) across the company.

Develop and execute an IT service delivery strategy that aligns with the business’ goals, ensuring scalability, efficiency, and cost-effectiveness.

Drive the adoption of ITIL processes and industry best practices to enhance service delivery, operational support, incident management, and resiliency.

Oversee vendor management, service level agreements (SLAs), and contracts to ensure the delivery of high-quality IT services.

Collaborate with stakeholders to assess business requirements and provide IT solutions that support operational goals.

Manage and mentor the IT Service Delivery Shared Services team, fostering a collaborative, customer-centric, culture of high performance, and results-driven culture.

Champion change through an action-oriented approach, demonstrating the ability to think strategically, while operating tactically.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT service managementITIL processesCloud technologiesInfrastructure managementVendor managementStakeholder management

Required

Bachelor’s degree in Information Technology, Computer Science, or a related field.

7+ years of IT experience, including at least 3 years in a leadership or managerial role within IT Shared Services, IT Infrastructure and Operations, or a similar function.

Proven track record of lead from a strategic perspective.

Strong understanding of IT service management frameworks (e.g., ITIL) and best practices.

Deep experience providing support for cloud technologies, networking, and infrastructure management.

Proven ability to mentor, manage and lead high-performing teams in a dynamic environment.

Excellent communication, problem-solving, and stakeholder management skills.

Benefits

Medical, dental, vision, and other benefits

Comprehensive compensation packages

Company

Stitch Fix

Glassdoor

3.2

Stitch Fix is a personal styling platform that delivers curated and personalized apparel and accessory items for women.

Founded in 2011

San Francisco, California, USA

5,001-10,000 employees

http://stitchfix.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (13)

2022 (39)

2021 (39)

2020 (31)