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ASM Global · 3 days ago

Event Services Assistant - Boeing Center at Tech Port

San Antonio, TX

Part-time

Onsite

Entry Level

1+ years exp

The company is a provider of facility management and venue services, and they are seeking an Event Services Assistant. This role is responsible for delivering exceptional customer service and hospitality to guests while ensuring a safe and orderly environment during events.

Entertainment

Responsibilities

Meet and greet all guests, check for valid tickets when necessary

Be personal and pro-active in providing assistance to all guests with the highest level of customer service and hospitality

Assist guests by providing accurate directions to seating sections and key attractions within the Arena

Establish and maintain cooperative relationship with those contacted in the course of work

Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff

Retain an extensive knowledge of TechPort Center & Arena layout, seating sections, key venue attractions, key venue personnel identity, and emergency activity procedures

Enforce stadium and league rules, regulations, and policies

Provide immediate assistance to and emergency notification of guests in the event of an accident or injury

In the event of an emergency, assist in evacuating arena, while maintaining a calm, professional demeanor

Monitor all public areas to maintain order and safety

Perform daily safety and security checks within assigned area as well as throughout the facility; report all substandard or inadequate findings to supervisory staff

Cohesively work in conjunction with other departments, including San Antonio Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance

Perform additional functions and activities as directed by the Manager, Guest Experience

Qualification

Interpersonal SkillsCommunicationProfessional AppearanceWarmCourteous

Required

High school diploma or general education degree (GED) required

1-2 years of customer service

Must complete assigned Trained Crowd Management training within 2 weeks of onboarding date

Must be age 18 or older

Nice, warm and courteous

Have strong interpersonal skills and able to provide excellent customer service and hospitality

Communicate articulately

Maintain a professional appearance and grooming

Able to stand for long periods of time

Walk long distances and climb stairs

Must be a team player who is able to work well in a fast-paced environment

Working conditions involve noise, heat, changes in temperature, kitchen elements, odors, moisture, etc

May be required to work additional hours as dictated by the workload and staffing

Must be willing to work evenings, weekends, and holidays

Requires moderate physical efforts. Standing, carrying, bending, stretching, stooping, pulling and pushing, lifting of weights up to 50 pounds

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job