200+ applicants

Company

Frontdoor, Inc. · 4 hours ago

Training & Development Specialist

Atlanta, GA

Full-time

Onsite

Mid Level

$51K/yr - $77K/yr

3+ years exp

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Responsibilities

Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.

Facilitate virtual classroom sessions across multiple time zones (EST, CST, and MST).

Evaluate learner progress through academic assessments, hands on practice, and on-the-job training.

Collaborate with an Instructional Designer to assess, update, and revise training materials.

Participate in work groups to identify knowledge gaps and recommend learning solutions.

Review and analyze records for training programs, including, but not limited to, course evaluations and learner participation, data and trends to recommend program changes.

Keep up with development in learning industry through reading current blogs, articles, professional association membership, and peer learning.

Prepare for upcoming classes by reviewing the course material, creating the class records in the Learning Management System (LMS), coordinating with Talent Acquisition (TA) and Human Resources (HR), and welcoming the learners.

Develop and maintain constructive working relationships with stakeholders, such as Human Resources partners, frontline leaders, and subject-matter experts.

Keep records for each class of attendance, academics, and significant observations.

Effectively communicate classroom performance of learners to the appropriate stakeholders.

Assist with maintaining the knowledgebase by updating resources, flagging inaccuracies, and answering questions.

Provide training support for business initiatives by providing train-the-trainer sessions and coaching agents.

May serve as a mentor for other trainers, providing developmental feedback through observations and peer learning.

May certify other trainers to facilitate curricula through observation and assessment, using provided materials.

May travel as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Development experienceTraining strategiesVirtual classroom softwareClassroom management skillsProfessional written communicationHigh-speed internet accessMicrosoft applications

Required

three (3) years of training and development experience

Dedicated workspace, free from auditory and visual distractions

High-speed internet access, sufficient for quality video conferencing

Knowledge of training strategies and principles, including adult learning theory, teaching and instruction for individuals and groups, and the measurement of training effects

Classroom management skills including organization, time management, recognizing learner accomplishments, and correcting inappropriate behavior

Emotional intelligence: The ability to perceive the emotional state of individuals and groups; the ability to modify one’s own verbal and non-verbal mannerisms to engage and build trust

Proficiency with virtual classroom software such as Zoom, Microsoft applications such as SharePoint, Word, Excel, PowerPoint, Outlook, and Teams

Professional written communication skills. The ability to communicate with both senior business leaders and associates

High school diploma or GED required