Cresta · 1 day ago

Director of Conversation Design

United States

Full-time

Remote

Director/Executive

2+ years exp

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Artificial Intelligence (AI)Automotive

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Responsibilities

Oversee the performance of a team of 5-7 Conversational Designers

Establish clear success metrics, provide regular coaching, and offer constructive feedback to team members

Directly manage the workload and career development of the Junior Conversational Design team

Lead and facilitate team meetings, operations, and goal-setting through the OKR framework

Own and continuously improve the Opera Enablement curriculum to ensure it meets evolving industry standards and customer needs

Work with VP of Professional Services to evolve AI Delivery methodology by introducing new frameworks, templates, and processes to improve efficiency and effectiveness

Manage the staffing of Conversational Designers onto new customers, ensuring optimal resource allocation and project alignment

Serve as a primary point of contact for customer escalations related to Conversational Design issues within Professional Services engagements

Act as a functional leader for representing Cresta through Machine Learning Review Boards & Responsible use of AI

Collaborate with Product, LLM & Engineering teams to answer Customer questionnaires in this area

Own the scoping of Statements of Work (SOWs) and approve deal terms for new enterprise sales deals

Collaborate with the Sales & Customer Strategy teams to understand customer requirements and ensure alignment between solutions and customer expectations

Act as a liaison with the Product team to drive improvements in the Opera product and contribute to the Virtual Agent product roadmap

Provide feedback and insights from customer engagements to inform product enhancements

Build and strengthen relationships across Professional Services, Customer Success, Sales, and Product teams to ensure cohesive and integrated service delivery

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

AI model buildingConversational DesignAI methodologiesOKRsPerformance metricsOperational processesTeam managementLinguisticsAdvanced degreeNegotiating SOWs