Kin Insurance · 15 hours ago

Product Design Lead

Florida, United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

Maximize your interview chances

Financial ServicesInsurance

Work & Life Balance

Insider Connection @Kin Insurance

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Collaborate with cross-functional teams to ideate, design, and prototype products that push the boundaries of Kin’s support and customer experiences

Design experiences with a focus on information hierarchy to help Kin agents and support staff digest large datasets to effectively support Kin customers

Design leading-edge concepts through the craft of end-to-end flows which impact broad sets of internal users at scale

Take broad, conceptual ideas and turn them into meaningful experiences for our Kin customers that drive product strategy and business impact

Design new experiences or layouts that set the enterprise UX design standard at Kin and evolves our visual systems

Play an active role in communicating strategic decisions around the future direction of Kin’s support experiences

Give and solicit feedback from support agents and the broader product team in order to continually raise our bar for quality

Manage and mentor 1-2 designers within the Support Experience vertical

Lead a partnership with product managers, engineers, researchers, and data scientists to oversee the user experience of a product from conception to launch

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

End-to-end design processDirect to consumer experiencesResponsive web designAgile environmentProfessional communicationDegree in designCognitive scienceLeadership in non-product dimensions

Required

Experience showcasing your end-to-end design process across multiple projects that include interaction and visual design artifacts, multiple iterations, high-fidelity prototypes, and consideration of the impact and scale of work

Experience designing and launching impactful direct to consumer experiences

Experience connecting your work with other industry-leading related initiatives across the company while driving collaboration and rooting design decisions in data and research insights

Examples of leadership in non-product dimensions that have made a team stronger and positively impacted the work environment

Bachelor's degree in design, HCI, cognitive science or equivalent experience

8+ years of experience designing products for mobile and responsive web

Work within a fast paced agile environment

Facilitation skills to lead workshops and design sprints

Professional communication skills, both written and verbal

Growth mindset and willingness to absorb large amounts of information and complex context