53 applicants

Company

Rocket Software · 8 hours ago

Senior Customer Solutions Engineer (Mobius)

United States

Full-time

Remote

Mid, Senior Level

$86K/yr - $107K/yr

4+ years exp

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Responsibilities

Provides consulting services to implement detailed customer implementations of Rocket’s Mobius ECM

Ensures the product implementation method is supportable, maintainable and scalable per established and proven Rocket standards

Using established techniques, deliver implementation services that allow for successful proof of concept and post-sales deployment of purchased products, customer satisfaction and ongoing business retention

Present and deliver highly technical presentations and training on products.

Work with Rocket partner community to provide appropriate pre and post sales training to ensure a partner can effectively lead a sales opportunity and product implementations

Sharing customer feedback to product management for future product enhancements

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Enterprise Content Management (ECM)Database technologiesApplication deployment LinuxApplication deployment WindowsEnterprise application developmentCloud server environmentsMobiusKubernetesBusiness process designCustomer facing consulting

Required

At least 4-8 years of customer facing experience (database admin, technical support etc) working with Enterprise Content Management systems—Knowledge of Mobius is helpful, but not required

Bachelor’s Degree, or equivalent work-related experience

High proficiency configuring and deploying applications in Linux and Windows

Database technologies (e.g. Oracle, SQL, DB2)

Enterprise application development (e.g. Java, .NET, Python & shell scripting) is very helpful

Experience deploying cloud server environments and applications, ideally with experience using Kubernetes

Previous customer facing consulting experience, with exceptional communication and organizational skills

Committed to Rocket’s core values of empathy, humanity, trust and love.

Benefits

Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)

Healthcare coverage options to fit you (and your family’s) needs

Retirement savings, with matching contributions by Rocket Software

Life and disability coverage

Leadership and skills training opportunities

Two paid work days for off-site training

Company

Rocket Software

Glassdoor

4.1

Rocket Software partners with the largest enterprises, in all industries, to solve their most complex IT challenges, across infrastructure, data, and applications — with solutions that simplify, not disrupt their modernization journey.

Founded in 1990

Houston, Texas, USA

1,001-5,000 employees