RepeatMD · 1 day ago
Enterprise Customer Success Manager
United States
Full-time
Remote
Mid Level
$100K/yr - $120K/yr
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Responsibilities
Develop and maintain deep, strategic relationships with enterprise clients, acting as their main point of contact and trusted advisor.
Oversee the onboarding process for new enterprise clients, ensuring a smooth transition and comprehensive training on the company’s products and services.
Serve as the voice of the client within the company, advocating for their needs and working with internal teams to ensure client requirements are met.
Develop and execute account plans that align with the client’s business objectives and drive maximum value from the company’s solutions.
Monitor client usage data and provide insights and recommendations to drive product adoption and ensure clients are leveraging the full potential of the company’s solutions.
Manage the renewal process, ensuring high retention rates and identifying opportunities for upselling additional products and services.
Proactively identify and address potential issues before they become problems, ensuring timely resolution and maintaining client satisfaction.
Track and report on key performance metrics outlined below.
Gather and analyze client feedback to identify areas for improvement and collaborate with Product and Engineering teams to enhance the product offering.
Share industry best practices with clients to help them optimize their use of the company’s solutions and achieve their business goals.
Qualification
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Required
Previous experience in customer success, account management, or a related customer-facing role, particularly with enterprise-level clients.
A solid understanding of SaaS or technology solutions and familiarity with the enterprise market.
Ability to build and maintain strong, strategic relationships with clients, acting as a trusted advisor.
Excellent communication skills, both verbal and written, to effectively engage with clients and internal teams.
Strong analytical and problem-solving skills to identify client needs and resolve issues promptly.
Ability to develop and execute strategic account plans aligned with client objectives.
Dedication to advocating for customer needs within the organization and ensuring client satisfaction.
Proficiency in managing multiple client accounts, prioritizing tasks, and meeting deadlines.
Experience collaborating cross-functionally with sales, product, and support teams to drive customer success.
Understanding of performance metrics and ability to track, analyze, and report on key success indicators.
Willingness to stay updated on industry trends and best practices in customer success.
Benefits
Employee Bonus Plan
Medical, Dental, Vision, and 401k through Justworks
Stock options
Unlimited PTO
Parental leave; (12-weeks maternity and 4-weeks paternity leave) because we know that being a parent is the most important job you’ll ever have.
Annual performance reviews
Company
RepeatMD
RepeatMD helps aesthetic and wellness practices grow their businesses through an inbound revenue platform that automates revenue generation.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$54.21MKey Investors
Silicon Valley BankMercury
2023-11-27Series A· $40M
2023-11-27Debt Financing· $10M
2023-01-20Seed· $4.21M
Leadership Team
Phil Sitter
Chief Executive Officer
Adam Lamprecht-Morphew
Creative Director, Co-Founder
Recent News
2024-05-12
2024-05-07
Company data provided by crunchbase
