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Company

DICK'S Sporting Goods · 6 days ago

Customer Service Specialist

Depew, NY

Full-time

Onsite

Entry Level

$15/hr - $22/hr

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Consumer GoodsE-Commerce

H1B Sponsor Likely

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Responsibilities

Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.

Serve as primary customer service provider at the front end and liaison between customers and management.

Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.

Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.

Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.

Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).

Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.

Take an all-hands-on-deck approach to support the team across the store.

Perform other tasks as assigned by management.

Qualification

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Customer service experienceRetail sales experienceCashier experienceLift 15-35 lbsStand for 4 hoursPerform repetitive motions

Required

Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).

Ability to work extended periods of time (up to 4 hours) standing or walking.

Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Preferred

Prior retail sales, cashier, or customer-focused experience preferred.

Company

DICK'S Sporting Goods

Glassdoor

3.7

Dick's Sporting Goods is an authentic full-line sporting goods retailer offering a broad assortment of brand name sporting goods equipment

Founded in 1948

Coraopolis, Pennsylvania, USA

10,001+ employees

http://www.dickssportinggoods.com

H1B Sponsorship

DICK'S Sporting Goods has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (11)

2022 (16)

2021 (18)

2020 (17)