Cresta · 1 week ago
Senior Customer Success Manager
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Artificial Intelligence (AI)Automotive
H1B Sponsor Likely
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Responsibilities
Customer Relationship Management: Foster deep and strategic relationships with our customers, acting as a trusted advisor and advocate
Customer Journey Optimization: Continuously analyze and improve the customer journey, identifying opportunities to enhance customer experience and drive product adoption
Renewal and Expansion: Drive renewal and expansion efforts, ensuring customers are maximizing the value of our products and services and identifying opportunities for upselling and cross-selling
Metrics and KPIs: Track and be driven by broader Customer Success team KPIs including NRR, GRR, and Time to Value
Data-Driven Decision Making: Leverage data and analytics to inform decision-making and identify areas for improvement
Collaboration: Collaborate closely with sales, marketing, product, and engineering teams to ensure a seamless customer experience and drive business growth
Account Management: Regularly interface with multiple levels of customers from individual agents to executives through regular recurring meetings and quarterly business reviews (which you'll run)
Be a Builder: Build and configure the Cresta product for customers, while also enabling them to be fully enabled and self-sufficient
Qualification
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Required
Being a fantastic written and verbal communicator: ability to put together presentations that tell a compelling story, to have difficult conversations on changing processes or behaviors across multiple levels of customers, and to be able to stand your ground or back up your recommendations with data.
High operational rigor and organization: ability to manage complex internal and external processes with many different stakeholders and timelines ensuring that all parties are kept in the loop with clear notes, action items, and next steps to keep projects on track and successful.
Being autonomous and able to be self sufficient in tasks like basic data analysis, lightweight software configuration, and in general able to pick up new skills quickly and build out processes and tools to scale work beyond single customers.
Has a background in customer success (or a role where you were primarily interacting with external customers) and ideally experience with sales, care, or retention teams with an added bonus of working at or in a contact center environment.
Willingness to travel (~25%) and be willing to be on frequent video calls with customers in EST - PST time zones.
Benefits
We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
Paid parental leave to support you and your family
Monthly Health & Wellness allowance
Work from home office stipend to help you succeed in a remote environment
Lunch reimbursement for in-office employees
PTO: Flexible
Company
Cresta
Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service.
H1B Sponsorship
Cresta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (5)
2021 (10)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$276MKey Investors
Tiger Global ManagementSequoia CapitalGreylock
2024-11-19Series D· $125M
2022-03-17Series C· $80M
2021-03-31Series B· $50M
Recent News
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2024-12-06
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2024-11-22
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