Hummingbird Healthcare · 16 hours ago
Client Success Executive
United States
Full-time
Remote
Senior Level
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Responsibilities
Scope and lead comprehensive Benchmark and Improve projects, setting timelines, and holding project teams accountable.
Serve as the Engagement Leader for Benchmark projects and the Engagement Executive for Improve projects and operations activation, providing strategic direction and leadership.
Act as the primary liaison for customer Executive Sponsors, fostering strong relationships and ensuring alignment with customer objectives.
Orchestrate cross-functional teams to achieve project milestones, ensuring seamless integration of efforts across departments.
Proactively identify, assess, and mitigate risks, resolving issues swiftly to maintain project momentum and deliver superior outcomes.
Manage the client lifecycle through Benchmark, Improve, and Migration-to-Operate stages, delivering tailored strategies that drive client success.
Lead high-level executive discussions, designing and proposing strategies that align with and advance customer goals.
Collaborate with Account Executives from the Growth (business development) team to develop strategic account plans and identify expansion opportunities.
Partner with Operations Activation Program Leads and service line leadership to manage and optimize operations activation.
Ensure exceptional client satisfaction and retention by delivering consistent value and maintaining strong client relationships throughout all lifecycle stages.
Write, develop, and deliver proposals that articulate the transition from Benchmark to Operate for clients.
Create detailed Improve proposals as critical milestones within the broader client engagement strategy.
Collaborate closely with Performance Transformation to integrate service components that maximize economic value for both customers and Hummingbird.
Ensure proposals are strategically aligned with the account plans developed with Growth Account Executives.
Present proposals to clients with a compelling narrative, emphasizing the benefits and strategic value propositions.
Take accountability for all Benchmark engagement deliverables, ensuring they meet the highest standards of quality and relevance.
Coordinate cross-functional efforts to ensure customer alignment and active involvement at each critical stage.
Develop and lead insightful presentations and proposals, leveraging the expertise of the Value and Insights team.
Facilitate complex discussions on budgeting and FTE transitions, supporting pro forma development and ensuring financial viability.
Guarantee the timely and accurate completion of all Benchmark deliverables, exceeding client expectations and fostering long-term partnerships.
Qualification
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Required
Demonstrated experience in leading large-scale customer success or client management roles, particularly within complex, multi-phase projects.
Exceptional project management skills with a proven track record of delivering highly complex projects on time and within budget.
Superior communication and presentation abilities, capable of engaging with senior executives and diverse stakeholders.
Strong capability in developing strategic, comprehensive proposals and managing intricate client relationships.
Extensive experience in leading and coordinating cross-functional teams to achieve unified project objectives.
Expertise in developing and articulating economic value propositions that drive client and organizational success.
Preferred
Extensive experience in the healthcare IT industry, particularly within large, complex organizations.
Deep familiarity with Patient Access and/or Epic operations and their impact on overall healthcare delivery.
Strong knowledge of performance transformation methodologies and their application in improving client outcomes.
Advanced analytical and problem-solving skills, with the ability to navigate complex scenarios and deliver innovative solutions.
Company
Hummingbird Healthcare
Elevating Patient Access. Creating Good Jobs.
Founded in 2022
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$15.67M2024-06-14Seed· $9.87M
2023-06-23Debt Financing· $5.8M
Company data provided by crunchbase
