132 applicants

Company

Lucidworks · 6 hours ago

Technical Account Manager

United States

Full-time

Remote

Senior Level

$124K/yr - $170K/yr

5+ years exp

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AnalyticsCloud Computing

Comp. & Benefits

No H1B

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Responsibilities

Help clients achieve their business goals and objectives by providing timely, proactive recommendations that will benefit clients’ ongoing usage of Lucidworks products and services.

Perform technical assessments to gain a deep understanding of customer’s environments and their current implementation of Lucidworks products.

Analyze business needs and translate them into technical features/use cases to address client’s requirements.

Work directly with Lucidworks engineers, professional services, client success, and technical support to ensure that client issues are resolved as expediently as possible.

Effectively communicate technical issues in a clear and concise manner.

Attain Trusted Advisor status with both key business and technical decision-makers.

Manage competing requests across simultaneous client engagements.

Become a key partner to the Client Success practice, providing technical knowledge and expertise, and work within the account team towards a common goal.

Mentor and provide guidance to those on the Technical Success team, assisting in their professional development and growth

Collaborate with the Technical Success team to align strategies and best practices

Advocate for your clients across internal Lucidworks teams. Drive innovation, roadmap influence, standard methodologies, and process improvement back into the Lucidworks ecosystem.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical Account ManagementClient-facing experienceCoding abilitiesSearch technologiesJavaScalaPythonJavaScriptCloud technologiesKubernetesData analysisSQLData structuresAlgorithmsAsynchronous architecturesECommerce experienceWhite-paper creation

Required

8 years of related experience with a Bachelor’s degree, preferably in information systems/computer science or related field; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.

5 years of full-time industry experience with strong coding abilities in one or more following languages: Java, Scala, Python, and Javascript.

5+ years customer-facing experience in a consultative role for enterprise distributed applications, cloud service, or similar, ideally as a technical lead.

Proven ability to manage and maintain key client accounts, with a track record of success.

Thorough understanding of search, search technologies and how it is leveraged across multiple industries.

Strong knowledge of data structures, algorithms, enterprise systems, and asynchronous architectures.

Experience in cloud technologies, preferably with Kubernetes-based cloud deployment solutions.

Familiarity with databases, data analysis, ETL concepts, and SQL.

Strong technical, analytical, and problem-solving skills.

Exceptional verbal, written communication skills.

Experience presenting to both large and small audiences of various technical levels and expertise.

Confidence navigating across different industries and use cases while being adaptable and flexible.

Strong Java JVM software debugging skills is a bonus.

Willingness to travel to client locations as necessary, as conditions permit.

Acceptable background check.