108 applicants

Company

DISH Network · 1 day ago

Remote Bilingual Customer Service Representative

Florida, United States

Full-time

Remote

Entry Level

$15/hr - $15.50/hr

1+ years exp

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Responsibilities

Serve as an information resource for billing, programming, and technical troubleshooting questions

Promote products and services to new and existing customers

Provide solutions to customers, from simple concerns to escalated and complex situations

Engage with a diverse consumer base to provide solutions for customer needs and technical issues

Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Bilingual SpanishBilingual EnglishCustomer service experienceTechnical troubleshooting experienceEquivalentCoachableEngagement on phone callsSuperb attendanceVideo meeting presenceFlexibility with schedule

Required

Ability to speak with customers in Spanish and English

Always have at least 2 days off in a row

Support customers between the hours of 6 AM to 10 PM MT

Open availability including weekends and holidays, that allows for potential schedule changes every 12-15 weeks based on business needs

Adherence and ability to work a pre-planned schedule

Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift

Engage with a diverse consumer base to provide solutions for customer needs and technical issues

Need to reside in Florida, Georgia, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina or Tennessee to be eligible for hire

High School diploma, GED, or equivalent experience

Six months of related customer service and troubleshooting experience and/or training

An openness to being coachable and a desire to learn new techniques

Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions

Ability to be on camera during all video meetings

Superb attendance

Flexibility with schedule changes every 12-15 weeks

Tech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience by speaking to customers over the phone

Stable Cable, DSL, or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps

Wired ethernet between modem and PC without the use of an adapter

Benefits

Medical, Dental, Vision Insurance

PTO and Paid Sick Time

401(k) Investments with Company-matched funds

Tuition reimbursement

330 free channels including premiums

$5 monthly Sling Blue and Orange service

$10 credit per line (up to 5) for Boost Mobile

Heavily discounted DISH, Sling, & Boost Mobile Service

Company

DISH Network

Glassdoor

3.3

DISH Network provides television entertainment and technology to customers with its satellite DISH TV and streaming SLING TV services.

Founded in 1980

Englewood, Colorado, USA

10,001+ employees

https://www.dish.com

H1B Sponsorship

DISH Network has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (142)

2022 (228)

2021 (193)

2020 (133)