Hexaware Technologies · 1 day ago
ServiceNow Director
Chicago, IL
Full-time
Remote
Lead/Staff, Director/Executive
15+ years exp
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Responsibilities
Practical experience in overseeing customer outcomes, understanding customer’s needs & challenges.
Work with teams to improve product adoption and increase footprint.
Develop strategies and guide customers to obtain maximum value from their ServiceNow investment & License usage.
Provide technical consultation on critical issues, answering platform related questions, improvement opportunities.
Facilitate ServiceNow roadmap on upcoming future releases to client CxO level.
Appraise latest ServiceNow Modules & Features, provide details around what’s coming up and relevant based on the existing/new SKUs for the customer.
Comfortable in doing regular customer leadership connect from a Strategy perspective.
Evaluate and provide design insights to Architecture team as needed.
Assist customers in Product Capability mapping and maturity assessment.
Acts as the escalation point for Customer leadership for any issues and help in resolving them.
Qualification
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Required
15+ years of experience
Practical experience in overseeing customer outcomes, understanding customer’s needs & challenges.
Work with teams to improve product adoption and increase footprint.
Develop strategies and guide customers to obtain maximum value from their ServiceNow investment & License usage.
Provide technical consultation on critical issues, answering platform related questions, improvement opportunities.
Facilitate ServiceNow roadmap on upcoming future releases to client CxO level.
Appraise latest ServiceNow Modules & Features, provide details around what’s coming up and relevant based on the existing/new SKUs for the customer.
Comfortable in doing regular customer leadership connect from a Strategy perspective.
Evaluate and provide design insights to Architecture team as needed.
Assist customers in Product Capability mapping and maturity assessment.
Acts as the escalation point for Customer leadership for any issues and help in resolving them
5+ years of relevant experience in the role of Customer Success Advocate in ServiceNow domain preferably in Professional Services
Good knowledge of ITIL Framework
Well versed with SAFe Agile practices.
Hands on experience in ServiceNow reporting and Performance Analytics capabilities
Preferred
Certified Master Architect (CMA) preferred.
ServiceNow Pre Sales accreditations for multiple products
Company
Hexaware Technologies
At Hexaware, we're not just a global technology and business process services company; we're a community of 32,536 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology.
10001+ employees
H1B Sponsorship
Hexaware Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (423)
2022 (592)
2021 (680)
2020 (960)
Funding
Current Stage
Public CompanyTotal Funding
$67.69MKey Investors
MAPE Advisory GroupGeneral Atlantic
2021-10-23Acquired
2013-01-01Post Ipo Equity
2006-10-01Post Ipo Equity
Leadership Team
P R Chandrasekar
CEO and Vice Chairman
Srikrishna Ramakarthikeyan
CEO
Recent News
2024-11-21
PRNewswire
2024-10-24
2024-05-23
Company data provided by crunchbase
