OCHIN, Inc. · 3 days ago

EPIC HB APPLICATION ANALYST- INSTALL (TRAVEL)

United States

Full-time

Remote

Mid Level

$77K/yr - $116K/yr

3+ years exp

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Responsibilities

Perform routine build and configuration in Epic and related products.

Act as Level 2 technical support for many ancillary integrated products. This entails:

Collecting and resolving issues

Coordinating with Help Desk on JIRA resolution

Helping the product owner to put together agendas for vendor calls.

Representing OCHIN on vendor calls from a technical perspective.

Operate alongside the Member Care Team framework, being a key contributor to the overall goals of the team support model.

Serve as internal advisor to other analyst as the lead working sessions with OCHIN members to resolve advanced and complex integration work orders and support issues.

Discuss and provide workflow solutions and ensure understanding of the system through hands on training.

Document build specifications, team processes and complex clinic workflows.

QA complex builds, Service Update (SU) modifications, and other work orders.

Collaborate with members from other OCHIN teams to address integration issues.

Provide elbow support to clinic staff during Go-Lives and Mock clinics as needed.

Lead trainings and workgroups for members.

Mentor, coach, and train less experienced analysts.

Develop and share workflow best practices.

Travel to support off-site software installations as needed, estimated to be up to 10%.

Assist Project Managers in identifying system capabilities.

Build, design, test, and document functionality of new system features.

Provide process improvements within your application or team.

Other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Epic Applications AnalystEpic Resolute HB CertificationHealthcare IT experienceBuild experienceHealthcare Revenue Cycle knowledgeMicrosoft ExcelTechnical supportMentoringDocumentation skills