Voya Financial · 18 hours ago

Customer Data Coordinator

United States

Full-time

Remote

Mid Level

$40K/yr - $48K/yr

3+ years exp

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Responsibilities

Perform triage, root cause analysis, and corrections to data issues reported by internal resources including CSMs, CSS, and data Analysts.

Review analysis work performed by data Analysts and data Analysts II to ensure accuracy

Work with Process Owners to develop and maintenance Process documentation

Coordinate fixes or improvements to data issues across multiple departments

Resolve customer and internal escalations in a timely manner

Develop and communicate action plans for outstanding data issues

Track on-going operational metrics

Execute testing on new product releases for data processing related changes

Execute tasks related to operationalizing new Process and tool improvements

Coordinate and complete software release testing and UAT testing on outstanding work Requests

Train new team members on processes and tools for performing data Analyst duties

Identify and implement opportunities to improve our processes or technology to achieve increased efficiency and/or quality

Process ad hoc test and production files and open enrollment files

Exercise independent judgment in escalating issues to management

Serve as an internal point of escalation when a manager is not available

Act independently using sound judgment, experience, and product knowledge to make decisions impacting internal teams and external customers with minimal input from your direct manager.

Develop relationships with internal Benefitfocus teams

Occasional weekend and off hours support

Work with product and sales on road-mapping and product enhancements.

Qualification

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Customer Data AnalysisEDI ProcessesPayroll ProcessesRoot Cause AnalysisProcess DocumentationSoftware Release TestingUAT Testing3-5 Years Technical ExperienceBusiness AcumenTeam Mentality