Baylor Genetics · 1 day ago

Director, Commercial Data Analytics

United States

Full-time

Remote

Director/Executive

5+ years exp

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Responsibilities

Develop a complete set of indicators that clarify performance and establish core KPIs across the commercial team.

Establish a comprehensive forecasting tool in partnership with finance, including sales pipeline, commit, and expected run rate revenue.

Assist in creating a Sales and Operations Planning (S&OP) tool to report the flow of sales bookings to expected samples, aiding resource planning for Lab and Customer Operations.

Support the consistent monitoring and evaluation of performance against KPIs.

Identify knowledge gaps and partner across the organization to inform opportunities for training.

Develop data models, reporting systems, and dashboards to support key business management requirements.

Capture user requirements for standard reports and define user needs to execute projects accordingly.

Support additional ad hoc reporting needs of senior leadership as appropriate.

Own the master customer data processes to ensure high-quality data maintenance in accordance with SOPs.

Project manage global and regional customer master data initiatives.

Supervise the implementation of changes from business projects and data governance improvements, ensuring high-quality data.

Ensure a high service level for all operational requests relating to customer master data and provide training on operational processes.

Understand, develop, and communicate master data management principles and data quality standards across the business.

Serve as an escalation point for customer master-related queries and data quality issues.

Drive impact analysis of master attributes, enhancements, or change requests.

Actively seek opportunities to improve Customer Master Data processes and efficiency.

Drive the Data Stewardship and Master Data Management functions to deliver accurate and reliable data and operational support to stakeholders across the organization.

Support ad hoc projects and other tasks as needed.

Qualification

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Data visualization techniquesAdvanced Excel skillsTableauSalesforce.comOracleBusiness management processesCustomer Master DataData governanceTeam management