V-Soft Consulting Group, Inc. · 18 hours ago
Dealer Service Technology Coordinator
Auburn Hills, MI
Contract
Remote
Entry Level
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Responsibilities
Create presentations, product documentation, and other materials, as part of acting as an information expert for products.
Documents user stories & requirements for the program.
Monitors feedback and coordinate resolutions.
Develops and execute test cases part of UAT.
Adapts to constant change and understands how to be agile.
Creates reporting to mark trends and identify potential system improvements.
Develops and maintains a vision for product features and communicates that vision across various stakeholders.
Develops and optimize industry leading business processes.
Identify patterns in feedback to quickly identify growing issues.
Introduces the leading-edge features to the product.
Assess value, develop use cases, and prioritize user stories, epics and themes. Focuses on maximum value and alignment with program strategy.
Responsible for quantifying the ROI for these new technologies and developing business cases for budget consideration.
Understands brand impact and makes scope decisions to maximize the return on investment.
Work across teams to resolve system issues or feedback.
Defines clear acceptance criteria for each program feature.
Understands complex technical concepts and presents them in simple terms to non-technical team members.
Understands end-to-end processes. Manages requirements dependencies.
Qualification
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Required
Bachelor Degree in Business Management, Computer Science, Automotive Management, or related discipline, or equivalent work experience is required.
Previous working experience with Agile Methodologies.
Hands on experience authoring and refining user stories, grooming product backlogs, and prioritizing conflicting requirements.
Strong Dealership Service process knowledge.
Excellent cross-functional communication.
Superb presentation.
Ability to organize data for presentations at the executive level.
Quality driven and reliable – high attention to detail.
Strong analytical and problem-solving skills.
Effective operational organization, time management & planning.
Program & Project execution. Efficient and effective solution delivery.
Adaptive planning & flexibility - ability to respond to change, report progress, and stick to a plan.
Skilled in the use of software, business intelligence and analytics.
Strong computer skills, Excel, Word, Power Point.
Preferred
Master’s degree or equivalent is desirable.
German language knowledge.
UX design experience.
Experience with client service applications and systems.
Benefits
Medical
Dental
Vision
401(k) plan
Company
V-Soft Consulting Group, Inc.
V-Soft Consulting, an innovative corporation specializing in Information Technology consulting; including staffing, digital, and infrastructure solutions.
Founded in 1997
1,001-5,000 employees
H1B Sponsorship
V-Soft Consulting Group, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (218)
2022 (399)
2021 (414)
2020 (366)
Funding
Current Stage
Late StageLeadership Team
Michael Grendi
Chief Financial Officer
L
Lonnie Gray
Chief Operating Officer
Company data provided by crunchbase
