Netflix · 2 days ago
Support Solutions Engineer (L5) - Cloud Infrastructure Engineering
Los Gatos, CA
Full-time
Remote
Mid Level
$100K/yr - $720K/yr
3+ years exp
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Responsibilities
Monitor and handle customers’ requests
Troubleshoot and solve issues
Automate support needs
Develop runbooks
Improve and maintain support tools
Understand product offerings
Continuously look for ways to improve the engineering support experience
Provide insights, feedback and champion customer sentiment about the tools
Partner with PM and Engineering to track and maintain visibility into ongoing issues
Communicate customer needs to ensure improvements are prioritized
Drive collaboration efforts to reduce product friction and increase usability
Qualification
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Required
Minimum of 3 years of professional support or engineering experience.
Skilled in providing superior customer support across a complex organization, ideally as part of a central team. Obsessed with customer experience.
Strong understanding and practical knowledge of Linux systems, including proficiency with utilities, piping, syslogs, and tools like grep and awk.
Proficient in creating, managing, and troubleshooting Amazon Machine Images (AMIs).
Strong understanding of SystemD services and auxiliary functions.
Experience with Debian packaging, including structuring post/preinstall scripts.
Experience with containerization and orchestration technologies, with hands-on experience in Docker and Kubernetes for deploying, scaling, and managing applications efficiently.
Ability to differentiate between platform-related and application-specific issues, including CPU, OOM, latencies, and SSH reachability.
Experience with performance profiling and providing optimization recommendations, utilizing tools like netstat and top.
Excel in developing tools and scripts using Bash and Python, and actively seek out process improvement opportunities through automation.
Excellent written and verbal communications skills and appreciate the importance of comprehensive documentation.
Strong collaboration skills and experience working with cross-functional teams.
Passionate about technical documentation and tutorials and have a deep understanding of what makes a great knowledge base.
Preferred
You are a data-driven decision-maker and you have experience building dashboards
You have experience in supporting infrastructure automation and have used Zendesk or other ticketing systems for administration
Benefits
Health Plans
Mental Health support
401(k) Retirement Plan with employer match
Stock Option Program
Disability Programs
Health Savings and Flexible Spending Accounts
Family-forming benefits
Life and Serious Injury Benefits
Paid leave of absence programs
Company
Netflix
Netflix is an online streaming platform that enables users to watch TV shows and movies.
10,001+ employees
H1B Sponsorship
Netflix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (146)
2022 (237)
2021 (290)
2020 (239)
Funding
Current Stage
Public CompanyTotal Funding
$4.91BKey Investors
TCVGroupe ArnaultIVP
2024-08-01Post Ipo Debt· $1.8B
2018-05-05Post Ipo Debt· $2.67M
2018-04-24Post Ipo Debt· $1.9B
Leadership Team
Gregory Peters
Co-CEO
Ted Sarandos
Co-CEO
Recent News
Company data provided by crunchbase
