Wrapbook · 16 hours ago

Senior Director of Operations

United States

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

$164K/yr - $264K/yr

10+ years exp

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Software Development

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Responsibilities

Provide leadership and guidance to three core operations teams: Union Payroll, Tax Operations and Payroll Operations

Establish operational targets and execute an operating model to support industry standards for accuracy, compliance and timeliness

Improve and automate our existing operations to increase efficiency and reliability

Partner with product on building features to solve customer needs and tooling for the operations teams to support the operational functions

Role model outstanding program management and change management skills across the Client Operations team and Wrapbook

Deep dive into special projects, dig into root causes, and collaborate across teams to drive seamless execution. Success means you’ll comfortably partner with Engineering and Product teams and can speak to what an internal Operations team member’s day-to-day looks like

Build a system of operating whereby everyone knows how to do their job, has the best tools available to do so and are able to measure one’s effectiveness

Attract and retain top talent; build a high-performing organization

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Payroll OperationsProgram ManagementBusiness OperationsOperational EfficiencyTeam ManagementEntertainment PayrollChange ManagementRelationship Building