Ramp · 1 day ago
Customer Activation Manager | Enterprise
United States
Full-time
Remote
Senior Level
$175K/yr - $240K/yr
7+ years exp
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Responsibilities
Project manage thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers
Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Account Management teams
Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices
Work with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions to solve for those
Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
Become an expert in the full range of integration and configuration options for Ramp’s suite of products
Assist customers with change management, and help run custom trainings for their organizations
Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
Qualification
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Required
Minimum 7-10+ years of experience in customer success, activation, implementations, or sales experience in a B2B organization
Experience managing strategic enterprise customer relationships with numerous stakeholders
Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills
Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
Proven track record of exceeding quota and/or outperforming key target metrics
Ability to anticipate customers’ needs and position product solutions accordingly
High adaptability and ability to thrive in a fast-paced environment
Preferred
Bachelor’s degree from an accredited university
Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
Experience implementing nascent product to Enterprise
Experience with financial services sales
Experience at a high-growth startup
Benefits
100% medical, dental & vision insurance coverage for you + Partially covered for your dependents + One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $5,000 per year)
WFH stipend to support your home office needs
Wellness stipend
Parental Leave
Relocation support for NY
Pet insurance
Company
Ramp
Ramp is a finance automation platform that helps businesses spend less time and money.
501-1,000 employees
H1B Sponsorship
Ramp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (9)
2022 (8)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$1.82BKey Investors
Founders FundGoldman SachsKeith Rabois
2024-04-17Series D· $150M
2023-08-23Series D· $300M
2022-03-21Series C· $200M
Leadership Team
Eric Glyman
Co-Founder, CEO
Gene Lee
Co-Founder
Recent News
2024-10-25
2024-10-24
2024-10-18
Company data provided by crunchbase
