Stripe · 12 hours ago
Technical Account Manager
Maximize your interview chances
FinanceFinTech
Comp. & BenefitsH1B Sponsor Likely
Insider Connection @Stripe
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Provide a gold standard experience to your assigned accounts’ key stakeholders
Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
Foster long term user relationships that grow loyalty to Stripe and Stripe products
Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe
Lead user facing meetings both in person and through video chat
Collaborate on the continued design of this support offering
Create user-facing content for long term solutions
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
5+ years experience in enterprise level client-facing work
Strong product sense and energized by the challenge of solving difficult user related problems
Strong written and verbal communication skills
Ability to lead complex integration conversations in a highly consultative and proactive manner
Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers
Familiarity with SQL and comfort building basic queries and modifying more complex ones
Strong technical troubleshooting skills and experience interfacing with technical teams
Adept client relationship management skills
Ability to engage in business-level and technical conversations at multiple levels of the organization
Preferred
Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
Experience practicing in small to medium scale project management
Strong organizational skills and self-starting mindset
Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
Ideal experience in the payments industry
Benefits
Equity
Company bonus or sales commissions/bonuses
401(k) plan
Medical, dental, and vision benefits
Wellness stipends
Company
Stripe
Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses.
H1B Sponsorship
Stripe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (109)
2022 (300)
2021 (348)
2020 (121)
Funding
Current Stage
Late StageTotal Funding
$9.44BKey Investors
Tiger Global ManagementThrive CapitalFounders Fund
2024-02-20Secondary Market· $694.16M
2023-04-25Grant· $11.09M
2023-03-15Series I· $6.5B
Leadership Team
Recent News
Payments Cards & Mobile
2024-12-20
Crunchbase News
2024-12-19
2024-12-17
Company data provided by crunchbase