National Debt Relief, LLC · 1 day ago
Telecommunications Administrator
United States
Full-time
Remote
Mid Level
$87K/yr - $106K/yr
3+ years exp
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Responsibilities
Manage and administer our telephony infrastructure within the Salesforce Service Cloud Voice and Amazon Connect instances.
Onboard and support users in Service Cloud Voice, ensuring seamless setup and integration with Amazon Connect and Salesforce.
Troubleshoot issues related to Service Cloud Voice, including call routing, voice quality, and telephony connectivity problems.
Monitor system performance and troubleshoot issues related to telephony connectivity, call routing, and IVR functionality.
Stay informed about industry best practices, emerging technologies, and updates related to telephony platforms and integrations.
Make minor edits and adjustments to Salesforce Service Cloud Voice flows, improving efficiency in call routing and customer interactions.
Implement and optimize call flows, queues, and routing rules to ensure efficient call handling and maximize agent productivity.
Maintain key contact center flows to facilitate seamless customer interactions and enhance agent efficiency.
Maintain documentation related to telephony platforms including known issues, troubleshooting steps and best practices.
Troubleshoot bugs and issues reported by end-users, identifying root causes and implementing timely resolutions to minimize impact on operations and customer service.
Qualification
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Required
3+ years of experience in telephony administration, with a focus on platforms like Service Cloud Voice, Amazon Connect, Five9, or similar providers.
Proficiency in configuring and troubleshooting telephony systems, including IVR, call routing, and CTI integrations.
Excellent problem-solving skills with the ability to analyze complex telephony issues and implement effective solutions.
Strong communication and collaboration skills with the ability to work effectively in a team environment.
Ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment.
Strong understanding of telephony protocols and standards.
Preferred
Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
Salesforce Certified Administrator preferred.
Git/Github workflow experience preferred.
Benefits
Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Company
National Debt Relief, LLC
National Debt Relief, a certified Great Place to Work®, was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt.
1001-5000 employees
H1B Sponsorship
National Debt Relief, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (3)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
A
Alex Kleyner
Chief Executive Officer and Co-Founder
D
Daniel Tilipman
Co-Founder and Executive Board Member
Recent News
2024-11-08
Company data provided by crunchbase
