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mthree · 2 days ago

Production Support Engineer

Phoenix, Arizona, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

mthreerecruitingportal is one of the world's largest multinational financial services corporations specializing in payment cards. They are seeking a skilled Application Support Engineer to provide technical and operational support for their Enterprise Identity platforms, working closely with various teams to enhance online identity capabilities.

Corporate TrainingInformation TechnologyTraining

Responsibilities

Proactively work on automated alerts, incidents towards resolving customer and system issues

Conduct root cause analysis and resolution of problems for Enterprise Identity Applications

Participates in the development and deployment of preventive maintenance procedures

Triaging and troubleshooting application and system issues

Participates in Disaster Recovery Testing

Participates with the product engineering and delivery & integration teams via Retrospectives/Post implementation Reviews to ensure quality standards are adhered to during development and implementation

Contributes to continuous service improvement by maintaining standard methodologies and knowledge repositories

Handling executive escalations reported via incidents, driving production incident resolution calls collaborating with multiple stakeholders

Qualification

Application SupportProduction SupportAPI DevelopmentITSM ConceptsJavaPythonScriptingHTML5JavaScriptUnix Shell ScriptObservability ToolsCyber Security

Required

Bachelor's degree in computer science or related field

Good understanding on Information technology service management (ITSM) concepts

Experience in production support/service delivery/ operations support environment

Good to have a security background with stress on authentication and cyber security

Hands on in coding in JSON, Java, HTML5, JavaScript, Unix Shell Script

Hands on experience with observability monitoring toolset with servers and application performance tools (Eg. Splunk, ELF, Dynatrace or other open source tools)

Building APIs and micro services and experience working with application performance monitoring

2+ years of experience in all aspects of designing, developing, managing system automations using scripting/Ansible/Python/Java etc.) and AI operations systems