200+ applicants

Company

Talkdesk · 18 hours ago

Senior Director, Product Management - AI Platform

Palo Alto, CA

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

8+ years exp

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Cloud ComputingCRM

H1B Sponsor Likely

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Responsibilities

Own the vision for the future of Talkdesk Voice in contact centers and evangelize this vision with our customers, partners, and employees.

Manage a team of product managers, inspiring, guiding, and mentoring your team in the “product tradecraft.”

Define, realize, and optimize the market strategy, product roadmap, & release planning, feature delivery, and team engagement metrics

Partner with engineering to make swift and smart decisions, move fast, and deliver value for customers

Launch new capabilities with a highly detailed and thoughtful approach to product marketing and customer success

Engage with customers during pre-sales and post-sales implementations to ensure the product will help them reach their desired business outcomes.

Define and execute winning collaboration models with other product areas and GTM teams to deliver an excellent customer experience

Actively participate in industry events, customer briefings, analyst briefings, and advisory boards

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Product ManagementAI SolutionsCCaaSCPaaSUCaaSTelecommunicationsAgile MethodologyData Analysis

Required

Deep knowledge of one of the following domains: contact center as a service (CCaaS), communication platform as a service (CPaaS), unified communications as a service (UCaaS), and telecommunications

8+ years of product management experience in defining, launching, and growing Enterprise or SaaS products in an agile technology organization

3+ years of leading, mentoring, and developing product management teams

High energy and passion for the job

Strong organizational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussions

Professionalism, dedication and ability to work in a collaborative team environment

Bachelor’s degree in computer science, engineering, or related work experience. MBA a plus

Ability to deliver results in a global and remote work environment comprised of internal and external stakeholders

Company

Talkdesk

Glassdoor

3.2

Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage.

Founded in 2011

San Francisco, California, USA

1,001-5,000 employees

https://www.talkdesk.com

H1B Sponsorship

Talkdesk has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)

2021 (2)

2020 (1)