Senior Director, Product Management - AI Platform @ Talkdesk | Jobright.ai
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Senior Director, Product Management - AI Platform jobs in Palo Alto, CA
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Talkdesk · 6 hours ago

Senior Director, Product Management - AI Platform

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Responsibilities

Own the vision for the future of Talkdesk Voice in contact centers and evangelize this vision with our customers, partners, and employees.
Manage a team of product managers, inspiring, guiding, and mentoring your team in the “product tradecraft.”
Define, realize, and optimize the market strategy, product roadmap, & release planning, feature delivery, and team engagement metrics
Partner with engineering to make swift and smart decisions, move fast, and deliver value for customers
Launch new capabilities with a highly detailed and thoughtful approach to product marketing and customer success
Engage with customers during pre-sales and post-sales implementations to ensure the product will help them reach their desired business outcomes.
Define and execute winning collaboration models with other product areas and GTM teams to deliver an excellent customer experience
Actively participate in industry events, customer briefings, analyst briefings, and advisory boards

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Product ManagementAI SolutionsCCaaSCPaaSUCaaSTelecommunicationsAgile MethodologyData Analysis

Required

Deep knowledge of one of the following domains: contact center as a service (CCaaS), communication platform as a service (CPaaS), unified communications as a service (UCaaS), and telecommunications
8+ years of product management experience in defining, launching, and growing Enterprise or SaaS products in an agile technology organization
3+ years of leading, mentoring, and developing product management teams
High energy and passion for the job
Strong organizational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussions
Professionalism, dedication and ability to work in a collaborative team environment
Bachelor’s degree in computer science, engineering, or related work experience. MBA a plus
Ability to deliver results in a global and remote work environment comprised of internal and external stakeholders

Company

Talkdesk

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Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage.

H1B Sponsorship

Talkdesk has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (2)
2020 (1)

Funding

Current Stage
Late Stage
Total Funding
$497.45M
Key Investors
Viking Global InvestorsSalesforce VenturesThreshold
2021-08-12Series D· $230M
2020-07-23Series C· $143M
2018-10-03Series B· $100M

Leadership Team

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Tiago Paiva
Founder and CEO
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Munil Shah
Chief Technology Officer
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Company data provided by crunchbase
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