200+ applicants

Company

PandaDoc · 13 hours ago

Account Manager, Mid-Market

United States

Full-time

Remote

Mid Level

$0/yr - $120K/yr

4+ years exp

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Responsibilities

Own expansion and gross retention targets

Identify opportunities to upsell and cross-sell products and services to existing clients

Negotiate renewals, maximizing revenue retention and minimizing loss from contraction and churn

Build relationships with key decision-makers and engage customers consistently to confirm value, drive expansion, and mitigate risk

Drive account renewals starting 120 days in advance of their contract end date and executing all renewal back-end work in a timely manner for named accounts

Handle cancellation requests and save accounts that are looking to churn

Maintain operational rigor in account planning, forecasting, and using the CRM and other sales tools

Manage your pipeline of opportunities for expansion and renewals

Keep clean data and stages within Salesforce and Gong

Forecast accurately

Gather and use data to inform decision-making and persuade others

Collaborate with the Customer Success Managers regularly to manage client relationships

Create, manage and run plays to uncover expansion opportunities or mitigate risk

Meet with your clients over screen share to provide product demos, discuss product up-sells, negotiate renewals and mitigate churn risks

Build champions within your book of business and multi-thread to new stakeholders

Become a PandaDoc product superstar. Learn the in’s and out’s of the product so you can speak eloquently to best practices and solutions for your clients’ need

Pass feature and product requests to our product team and facilitate Project Managers and client meetings as necessary

Complete required trainings

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Quota managementRenewal managementNegotiating complex dealsRisk mitigationSaaS salesSalesforceSalesLoftPandaDocCustomer experience

Required

History of quota management

At least 4 year of AM/AE Experience

Has to have owned a quota for over 2 years

History of renewal management

Has to have at least 4 year of renewal management experience

Experience negotiating complex deals

Experience risk and loss mitigation

Willingness to try new processes and innovate

Self-motivated, directed, adaptable, driven and resourceful

Hungry to learn about the product and passionate about customer experience

Track record of hitting sales and retention goals

Experience conducting in-person or virtual meetings with clients

Excellent communication skills

Ability to work independently and collaborate with various teams both in-person and in different offices

Takes extreme ownership of their job

Loves being a team player and not a lone wolf

Enjoys learning cutting-edge technology

Is highly organized

Self-motivated, directed, adaptable, gritty, driven and resourceful

Hungry to learn about the product and passionate about customer experience

Excellent written and verbal communication skills

History of being a highly confident and compassionate problem solver with great communication skills, attention to detail, and a strong passion for user experience and customer happiness during their expansion & renewal process