Kuehne+Nagel · 13 hours ago

Key Account Manager, Global Account Program-Healthcare

United States

Full-time

Remote

Mid, Senior Level

$140K/yr - $170K/yr

5+ years exp

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Transportation Logistics Supply Chain and Storage

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Responsibilities

Develop a thorough understanding of your customers' organizational structure and decision-making process, ensuring you become a trusted partner in their success.

Gain insights into their business model, industry landscape, and competitive pressures, positioning KN as the partner of choice.

Negotiate competitive rates and service contracts aligned with KN’s business units, ensuring all commercial requirements are meticulously documented and updated.

Become an expert in KN’s vertical service offerings, showcasing the value we bring to customers across various industries.

Maintain accurate and timely records within KN’s CRM/CoreLog system to align with sales management processes and systems.

Monitor monthly performance, including pipeline, wins/losses, RFPs, and financial KPIs such as Days Sales Outstanding (DSO), taking swift action when necessary to meet targets.

Develop and implement account plans based on KN’s Key Account Planning Process, ensuring approval from the respective sales manager.

Seamlessly transition new business into operations, guaranteeing that customer expectations and KN commitments are consistently met.

Lead regular and structured customer review sessions to explore continuous improvement opportunities, align on strategy and priorities, and deliver operational excellence.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

LogisticsFreight Forwarding SalesInternational Supply ChainEnd-to-End LogisticsCRM/CoreLogAccount ManagementCustomer Relationship ManagementBusiness DevelopmentOrganizational Structure Understanding