74 applicants

Company

Prophecy · 18 hours ago

Delivery Solution Architect

New York, NY, USA (Remote)

Full-time

Remote

Mid Level

4+ years exp

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H1B Sponsor Likely

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Responsibilities

Troubleshoot and resolve complex customer issues related to the Prophecy IDE

Assist with issues around third-party integrations with the Prophecy environment

Reproduce customer bugs in production and sandbox environments to capture additional context, build documentation and better understand the root cause

Set clear expectations with customers on the next steps and then meet or exceed them

Surprise and delight customers, even when problems are not solved quickly

Provide best practices guidance and support for solutions developed by customers using Prophecy IDE

Deliver proactive suggestions for improving performance and efficiency in customer-specific environments

Demonstrate a true sense of ownership and coordinate with engineering to achieve timely resolution of customer issues and requests

Participate in the creation and maintenance of company documentation and knowledge articles

Be a true proponent of customer advocacy

Be a team player and coach other team members as needed

Develop and maintain advanced knowledge of Prophecy IDE architecture and administration

Support customers and other customer support team members via chat, email and video conference

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

B2B enterprise applicationsSparkETLDatabricksSnowflakeGitCI/CDSQLHadoopBigQueryAzureCDPGrafanaDatadogProphecy IDE

Required

4+ years of experience troubleshooting and supporting B2B large enterprise applications

Advanced skills in Spark

Strong work experience in production issue resolution

You have built managed and maintained all aspects of ETL including development, bug fixing, monitoring and debugging of jobs

Expert in Spark architecture and experience with Databricks/Snowflake environment configuration and management

Experience with Git and CI/CD technologies

Technology experience in SQL, Databricks/ Hadoop/ Spark Experienced in a variety of tools and products including Snowflake, BigQuery, Azure, Hadoop, CDP etc.

You have experience of 'hands-on' technical support and escalation (through Incident, Change and Problem Management procedures) and ensure that SLAs are achieved, whilst also looking for ways to improve the day-to-day product delivery.

Excellent verbal and written communication skills in English

The ability to break down complex technical concepts and communicate them to stakeholders verbally and in writing

Have a creative attitude toward problem-solving

Entrepreneurial spirit, priding yourself on getting things done with a high level of quality

Strong desire to work in a not well-structured, fast-moving startup environment

Bachelors Degree in CS or Equivalent

Preferred

Full-stack Data platform knowledge

Good knowledge of cloud, on-prem, and service architecture in multi-region setups.

Familiarity with OAuth/OIDC and IAM technologies.

Experience creating queries, alerts and monitors in Grafana, Datadog or similar tools

Experience developing pipelines in Prophecy IDE

Benefits

Prophecy covers 99% of employee health insurance and 75% for dependents

We offer $200 per month towards wellness, classes, gyms, massages, facials, and more!

Celebrate your birthday and anniversary with a day off!

Flexible PTO

Prophecy provides employees with a $500 professional development reimbursement every year

Company sponsored Long Term Disability and Life Insurance

FSA/HSA

Ability to have your fingerprint on an innovative platform

End-to-end ownership of your projects

And more!

Company

Prophecy

Prophecy is the low-code data transformation platform, unifying the speed and usability of a low-code, no-code interface with the power of open source code.

Founded in 2017

Palo Alto, California, USA

51-200 employees

http://www.prophecy.io

H1B Sponsorship

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Trends of Total Sponsorships

2021 (1)

2020 (1)