Lob · 1 day ago
Solutions Engineering Manager
United States
Full-time
Remote
Mid, Senior Level
$158K/yr - $172K/yr
5+ years exp
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Responsibilities
Lead complex, technical conversations with customers.
Design, develop, and present implementation strategies, solution architectures, proof of concepts, and project timelines for onboarding customers.
Educate and support customers through the lifecycle of their partnership with Lob, provide thought partnership and guidance with best practices, and help remedy technical issues in a responsive and empathetic manner.
Coach, mentor, grow, and support your direct reports
Be passionately focused on the continued success and customer experience of all internal and external stakeholders.
Reduce time to value and eliminate engineering friction for our customers.
Provide guidance and training to our Customer teams to enhance their product knowledge and ability to navigate technical customer engagements.
Qualification
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Required
5+ years in a customer-facing, post-sales technical role as a Solutions Engineer or equivalent title.
Experience leading technical teams on customer engagements and complex technical projects.
Familiarity with REST API development and service integrations.
Familiarity with popular CRM, Marketing, and Customer Data platforms (Salesforce, Adobe, Braze, Iterable, Hubspot, Klaviyo, Segment)
Experience working with web technologies (Node/JS/TS, HTML/CSS, JSON.)
Experience with relational and NoSQL databases, developing SQL, and cloud architecture (AWS preferred.)
Programming proficiency in at least one language (Python, Ruby, PHP, Node/JS/TS, .NET, Java.)
Excellent communication skills with both customers and teammates.
Consistent track record of successfully overcoming technical and security challenges with customers.
Preferred
Scientists that seek to understand so they can innovate, improve, and educate in service of their customers
Passionate about learning, personal growth, and professional development
Benefits
Restricted Stock Units
Remote working opportunities
Company
Lob
Lob provides direct mail and address verification APIs which allows businesses to send personalized mail to their customers.
201-500 employees
H1B Sponsorship
Lob has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (7)
2021 (7)
Funding
Current Stage
Growth StageTotal Funding
$82.26MKey Investors
Y Combinator Continuity FundPolaris PartnersY Combinator
2021-02-25Series C· $50M
2019-11-08Series C· Undisclosed
2017-05-31Series B· $22.86M
Leadership Team
Harry Zhang
Co-Founder
Ryan Ferrier
Chief Operating Officer
Recent News
SearchCustomerExperience
2022-05-28
Company data provided by crunchbase
