Wrapbook · 5 days ago

Senior User Researcher II

United States

Full-time

Remote

Senior Level, Lead/Staff

$167K/yr - $228K/yr

8+ years exp

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Software Development

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Responsibilities

Collaborate with other researchers, designers, developers and product managers to help create elegant solutions to Wrapbook customer problems

Lead large-sized projects that directly impact the customer experience with significant autonomy

Produce simple and intuitive research reports that document customer jobs and pain points and provide innovative recommendations, next steps, and ownership

Understand and engage with Wrapbook customers continually, influencing the product experience on behalf of the customer, understanding and anticipating customer needs

Influence and elevate the customer experience, closing the loop on research findings, and highlighting success and failures to drive change

Develop and drive customer and experience metrics using qualitative and quantitative data that help inform product and design decisions

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

User ResearchDigital Products ResearchResearch ProtocolsFigmaIterative Design ProcessesQualitative Data AnalysisQuantitative Data AnalysisStakeholder CollaborationCustomer Experience Metrics