HUB International · 20 hours ago

Technology and Operations Application Administrator

Chicago, IL

Full-time

Remote

Entry, Mid Level

$90K/yr - $120K/yr

2+ years exp

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Katie Sneed

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Responsibilities

Learn basic front-end usage and understand administration requirements of various applications, as assigned.

Responsible to install, configure, and deploy said applications based on business, user, and information security requirements.

Manage user roles, permissions, and access levels.

Create and maintain technical documentation related to applications, configurations, and procedures.

Provide technical support to users, resolving application-related issues in a timely manner.

Create and/or collate feature functionality materials to support basic end user usage.

Participate in the design of service processes to support application access and usage.

Manage and document ticket resolutions for recurring problems and escalations.

Work with developers, system administrators, and vendors for issue resolution and software upgrades.

Ensure proper integration between applications and other IT systems.

Ensure data security and compliance through appropriate access control policies.

Generate reports on application performance and usage metrics.

Coordinate with business units to gather requirements for new features or enhancements.

Identify and mitigate security vulnerabilities within applications.

Ensure that applications comply with regulatory and internal security standards.

Qualification

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Application SupportSystem AdministrationITSM ToolsCloud PlatformsAPI IntegrationsMicrosoft Certified Dynamics 365