Evolent · 1 day ago

Director, Strategic Accounts

United States

Full-time

Remote

Director/Executive

$120K/yr - $130K/yr

5+ years exp

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Health CareHospital

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Responsibilities

Supporting an assigned book of business strategically to achieve objectives, including relationship, growth, retention, and customer goals. Including Manage risks and developing opportunities associated with current clients

Cultivate productive, trusted relationships with key executives – including C-level and both internal and external stakeholders of relationships

Utilize data-driven resources to run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Expert (SME)s

Possess deep subject matter expertise on program value and operations for Evolent’s member-facing products

Lead regular Partnership review meetings for each client, including relationship mapping, issue identification, and action planning, in lead up to scheduled Client Value Meetings

Advocate for partner culture, serve as an ambassador within Evolent and the go-to expert on client priorities and how to get things done within the health plan organization

Aggressively manage all aspects of the contracts with assigned clients as well as ensure ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, rate/savings maximization through ongoing benefit analysis and adherence to requirements of the client’s legal and regulatory environment

Develop best-in-class presentation strategy, narratives, and content to support external meetings with senior stakeholders

Partner with Evolent central Partner Operations resources to implement relationship best practices and drive value communication and satisfaction at all levels of the partner organization

Run regular Partnership review meetings for each client, including relationship mapping, issue identification, and action planning, in lead up to scheduled Client Value Meetings

Manage risks and developing opportunities associated with current clients

Proactively assess, validate, and prioritize client needs on an ongoing basis, channeling input from clients into Evolent’s product roadmap and strategy

With Operations and Network leadership, monitor issue resolution and ensure appropriate, timely follow up by Evolent team members; advocating on behalf of the client within Evolent to overcome challenges to partner satisfaction and provide feedback to Evolent to address root causes of satisfaction issues

Advocate for partner culture, serve as an ambassador within Evolent and the go-to expert on client priorities and how to get things done within the health plan organization

Demonstrate depth of knowledge of ALL company products

Lead and mentor a team of account executives and mangers providing ongoing feedback and support

Qualification

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Client ManagementHealth Plan ExperienceRisk ManagementContract ManagementData-Driven Decision Making