Apria ยท 8 hours ago
BRANCH COORDINATOR
Louisville, CO
Full-time
Onsite
Entry Level
1+ years expApria is dedicated to improving the quality of life for patients at home by providing home respiratory services and medical equipment. The Branch Coordinator role focuses on delivering excellent customer service and ensuring efficient processing of patient orders while collaborating with patients, providers, and team members. This position plays a crucial role in obtaining necessary documentation for billing health insurance plans.
Health Care
Responsibilities
Act as first point of contact to patients arriving in person
Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary
Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry
Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Requests health plan authorizations/information as required; either electronically or verbally
Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible
Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box
Perform outbound customer satisfaction calls to patients and referrals
May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment
May perform functional tests on certain respiratory equipment
Performs other duties as required
Qualification
Required
High School Diploma or equivalent required
At least one-year related work experience required
Organizing
Problem Solving/Analysis
Patient Focused
Teamwork
Time Management/Multi-tasking
Effective communication in person, on the phone and electronically
Intermediate to advanced computer skills
Proficient working within multiple systems at once
English (reading, writing, verbal)
Intermediate level math skills
Preferred
At least two years experience in an office environment, healthcare setting or call center preferred
Experience utilizing multi-line phone system preferred
Benefits
Medical, dental, and vision insurance, available on first working day
401(k), eligibility after 30 days of employment
Employee stock purchase plan
Tuition reimbursement
Development opportunities to grow your career with a global company
Company
Apria
Apria is a leading provider of home healthcare equipment and related services across the USA, serving approximately 2 million patients from our 270+ locations.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-01-10Acquired
2021-02-10IPO
Leadership Team
P
Perry Bernocchi
CEO
Recent News
2025-09-17
2025-01-16
Company data provided by crunchbase