Confidential · 1 day ago
Healthcare Client Support Rep ($75K)
Texas, United States
Full-time
Remote
Entry Level
$75K/yr - $75K/yr
2+ years exp
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Responsibilities
Represent by acting as a central point of contact for assigned customer(s)
Build trusting relationships to ensure customer satisfaction
Maintain a detailed knowledge of the customer’s business processes and systems
Coordinate configuration and/or code deployments as necessary
Track, triage and resolve reported defects and support client configuration questions
Facilitate weekly client meetings, work through priority issues, and plan future initiatives
Assist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies
Review changes and enhancements with clients
Coordinate the work of both support and development resources when required
Qualification
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Required
2 years of Healthcare or Healthcare Software customer support (B2B)
Basic IT Healthcare applications, deployments, configs and/or ticketing systems (JIRA, Rally, etc)
Some experience with MS Office, PC support, Teams, etc
Ability to communicate complex problems in an easily understood manner
Ability to effectively communicate client needs to our internal staff
Attention to detail and excellent analytical skills
Excellent presentation, communication, and customer service skills
Well organized with the ability to prioritize and handle multiple assignments
Organized with the ability to prioritize and handle multiple client issues and tickets
Unable to sponsor, must be a Green Card of US Citizen.
Company
Confidential
..
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Glenn Miele
President and CEO
John E. Haines
Founder & CEO
Company data provided by crunchbase
