ATI Physical Therapy · 14 hours ago
Process Innovation Advisor-Associate
United States
Full-time
Remote
Entry, Mid Level
2+ years exp
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Hiring Manager
Matt Bell
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Responsibilities
Support execution of the overall patient engagement roadmap and strategy
Identify gaps in the current patient engagement portfolio, solution to address opportunities, work collaboratively to document business requirements, test builds, and ensure a smooth rollout to the applicable users (call center agents, clinicians, patients).
Innovate and develop products, services, and tools that strategically enhance existing patient engagement processes, contributing to overall business value.
Lead the creation of our mini-testing roadmap leveraging the strategic patient engagement roadmap.
Ensure that insights obtained from testing play a crucial role in steering the direction of technology integration and continuous process improvement.
Contribute to the design of patient engagement solutions, carefully considering existing processes, workflow intricacies, and operational nuances to ensure seamless integration.
Partner closely with technology counterparts to deliver on pre-defined roadmap opportunities that drive business value.
Foster strong relationships with key stakeholders to determine needs/current gaps and account for these as we migrate vendors and build mini testing roadmap to inform overall patient engagement strategy.
Support with the organization’s patient engagement committee, building out the patient engagement roadmap in collaboration with key stakeholders.
Generate creative and impactful process improvement and patient engagement ideas through independent brainstorming and field research.
Stay updated on industry trends, best practices, and emerging technologies relevant to physical therapy operations.
Continuously explore innovative strategies to optimize operational efficiency and patient care.
Support with the development of a forward-thinking strategy that coordinates outreach messages to ensure they are clear, timely, and aligned with patient needs.
Qualification
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Required
Associate degree in business, operations management, healthcare, or related field.
Minimum of 2 years of experience in process improvement, patient engagement, business strategy, or related roles with a track record for driving tangible results OR Minimum of 2 years of direct patient care delivery with track record of positive results.
Proven experience in developing and implementing changes in response to patient and/or peer feedback.
Strong interpersonal skills with ability to collaborate effectively across diverse business units.
Proficient analytical skills to interpret data, identify trends, and make data-driven decisions.
Ability to have high attention to detail while also driving forward company strategy and the ability to see big picture.
Proven ability to foster a culture of innovation, encouraging the exploration of new tools and technologies for patient engagement.
High level of adaptability, creativity, and problem-solving ability in a dynamic healthcare environment.
Demonstrated ability and strong desire to work collaboratively within a team environment.
Works effectively as a member of cross-functional teams, collaborates and adapts to new concepts and approaches.
Preferred
Bachelor’s degree preferred in relevant field of study.
Direct patient facing experience within retail healthcare delivery.
Experience in referral intake process innovation and patient adherence/care solution development and implementation.
Prior experience collaborating cross-functionally with key stakeholders to accomplish common goals.
Previous experience in healthcare operations, patient engagement, or related roles is highly desirable.
Company
ATI Physical Therapy
With over 25 years’ experience and approximately 900 locations nationwide, ATI Physical Therapy prides itself on being at the forefront of patient care and customer service for the physical therapy industry.
5,001-10,000 employees
H1B Sponsorship
ATI Physical Therapy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Wendy Schuman
EA - CEO & CFO
Joseph Jordan
Chief Financial Officer
Recent News
2024-05-05
2024-05-05
ptproductsonline.com
2024-05-05
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