Ellucian · 3 days ago
Ellucian CRM Recruit Consultant
United States
Full-time
Remote
Mid Level
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Responsibilities
Meet regularly (typically weekly) with each customer to maintain open communication.
Work with customer to gain an understanding of their goals, priorities, processes and challenges related to the supported applications.
Provide guidance and assist with reviewing, planning and deploying changes and new functionality.
Work with customers to review and modernize existing business processes, troubleshoot and resolve operational issues, provide direction on how to implement new modules or functionality in {Colleague/Banner}, and provide proactive communications about new functionality or defects.
Conduct knowledge sharing sessions in response to specific customer needs.
Promote customer usage of Ellucian resources such as the Solution Center, product documentation and Communities.
Problem solving to diagnose a problem, gather supporting evidence to present to others to help solve the problem.
Configuring client systems in alignment with client needs and provide training in the use and upkeep of applications and technologies.
Take active role in leading, identifying, communicating, and advancing internal process improvement suggestions/initiatives.
Participate in Ellucian company-wide cross-departmental initiatives as required.
Provide excellent higher education client service and timely problem resolution to reported issues.
Consistently maintain established client satisfaction rating for services provided.
Qualification
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Required
Advanced, power user, functional, hands-on, working knowledge of CRM Recruit and CRM Advise
Strong commitment to working well with others, collaboratively and constructively
Strong ability to work in a very fast-paced, high-profile, change-intensive environment
Ability to map out a business process using flow chart software such as Visio, Draw i.o, or Lucid Chart
Dedicated to customer service
Passion for technology and software
Inherent curiosity for demystifying the black box of technology, understanding why things work the way they do in addition to how they work
Demonstrated aptitude for logical application of problem solving techniques
Strong communication and analytical skills
Strong problem-solving abilities
Focus and experience in achieving client outcomes
Demonstrated ability to communicate technical concepts to non-technical resources
Advanced presentation skills
Preferred
Experience as a Business Analyst
Microsoft Dynamics CRM /365 experience
Microsoft Dynamics CRM certification
Basic understanding of Microsoft products including IIS, Windows server, Active Directory, and SQL Server
Ability to read and understand programming languages such as SQL, Java, .Net, HTML or CSS
Benefits
Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness
Headspace Care (mental health)
Wellbeats (virtual fitness classes)
RethinkCare & Wellthy- caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with:
Education Assistance Program
Professional development opportunities
Company
Ellucian
Ellucian delivers the software, services, and insights that help your institution thrive.
Founded in 1968
1,001-5,000 employees
H1B Sponsorship
Ellucian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (21)
2022 (28)
2021 (42)
2020 (30)
Funding
Current Stage
Late StageTotal Funding
$1.6B2021-06-14Acquired· by Blackstone Group
2020-09-17Debt Financing· $1.6B
Leadership Team
Laura Ipsen
CEO & President
Kari Branjord
SVP & Digital Transformation
Recent News
2024-05-28
2024-05-23
Company data provided by crunchbase
