GEA Group · 3 weeks ago
Join Our Team as a Customer Support Specialist in Janesville WI at GEA!
Janesville, WI
Full-time
Onsite
Mid Level
3+ years expGEA Group is seeking a dedicated and motivated Customer Support Specialist to manage incoming customer requests for their state-of-the-art equipment. The role involves responding to inquiries, processing orders, and collaborating with various departments to ensure customer satisfaction.
Food ProcessingIndustrialSupply Chain Management
Responsibilities
Be the first point of contact for customers, responding to inquiries with speed and professionalism via email, phone, and customer portals
Efficiently create and communicate offers, process orders, and manage returns/warranties using our CRM/ERP system (SAP)
Work closely with our parts warehouse and GEA factories to ensure timely deliveries, including expediting urgent orders
Keep our customers informed about any changes to their orders, ensuring they’re always in the loop
Collaborate seamlessly with other departments—purchasing, logistics, accounting, and sales—to ensure a smooth customer experience
Balance multiple tasks, prioritizing effectively within the team to meet customer needs
Qualification
Required
3-5 years of experience in a customer support role, preferably in a business-to-business setting with a focus on order processing and inside sales
A keen eye for detail and the ability to correctly interpret customer requests
Proficiency in SAP, CRM, MS Office, and a willingness to learn new software
The ability to stay on task in an open office environment, managing multiple priorities with ease
A self-motivated, organized individual who can work independently and as part of a team
Preferred
Experience working with OEM factories and industrial suppliers is a plus
Benefits
11 Paid Holidays
PTO - Paid Time Off
Medical Plans
Dental Insurance
Vision Insurance
Health Savings and Spending Accounts
Tuition Reimbursement
401k with excellent employer match
Wellness Incentive Program
Employee Assistance Program
Company
GEA Group
GEA is the suppliers of systems and components to the food, beverage and pharmaceutical industries.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2014-01-01Private Equity
Leadership Team
Zsolt Szeker
SVP Indirect Procurement and Excellence Functions
Anselm Schoenmakers
Vice President Liners & Supplies PLM and Dairy Expertise
Recent News
2025-12-30
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