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Apria · 2 days ago

Branch Coordinator

Linthicum Heights, MD

Full-time

Onsite

Entry Level

1+ years exp

Owens & Minor is a Fortune 500 company that provides integrated technologies, products, and services across the healthcare continuum. The Branch Coordinator role focuses on delivering excellent customer service to patients and caregivers, ensuring timely and accurate processing of orders, and obtaining necessary documentation for health insurance billing.

Health Care

Responsibilities

Act as first point of contact to patients arriving in person

Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary

Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry

Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Requests health plan authorizations/information as required; either electronically or verbally

Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible

Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box

Perform outbound customer satisfaction calls to patients and referrals

May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment

May perform functional tests on certain respiratory equipment

Performs other duties as required

Qualification

Computer SkillsMulti-line Phone SystemMath SkillsHealthcare ExperienceOrganizingPatient FocusedProblem SolvingTeamworkTime ManagementEffective Communication