200+ applicants

Company

Stripe · 2 days ago

Complaints Program Manager, Regulatory

United States

Full-time

Remote

Mid, Senior Level

$122K/yr - $183K/yr

5+ years exp

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FinanceFinTech

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Manage complaints programs end to end to ensure regulatory readiness and compliance and audit adherence

Lead our platform specific Complaints program, driving enforcement, monitoring and resolution

Continuously improve user-facing workflows to ensure operational streamlining for existing and new laws and regulations.

Review and identify gaps and quality issues in our global complaint handling processes

Build expertise across a breadth of Stripe’s products and users through an understanding of the Complaints trends and user needs

Leverage your deep regulatory expertise to collaborate with internal partners and users in complex user conversations

Work closely with Stripe’s Compliance and Legal teams to fulfill user requests

Be a strong advocate for regulatory operations while working with product, engineering, and other internal partners

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Regulatory OperationsUS Consumer Protection LawsProject ManagementAnalytical Decision-MakingProblem AnalysisCollaboration SkillsRelationship Building

Required

Has 5+ years of demonstrated project management skills and a proven track record for operationalizing and scaling cross-functional organization-wide programs from the ground up

Has excellent collaboration, communication, and relationship building skills and the ability to convey complex ideas succinctly to all audiences

Has an analytical approach to decision-making. You are meticulous, objective and skilled at using metrics to drive decisions

Has demonstrated experience and interest in regulatory operations. You have experience with complaints specific programs and US consumer protection laws.

Has experience in fast-paced, high-growth environments and can manage several tasks in tight timelines and can manage shifting priorities

Preferred

Has strong research skills; able to analyze complex problems in order to identify root cause and trends; able to document complex narratives in a simplified way which are easy for others to use

Is confident making decisive judgment calls in the absence of fully complete information

Is comfortable working independently and collaborating with a distributed team

Is excited to build resources to help other Stripes understand these complex topics

Benefits

Equity

Company bonus or sales commissions/bonuses

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Company

Stripe

Glassdoor

3.6

Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses.

Founded in 2010

South San Francisco, California, USA

1001-5000 employees

https://www.stripe.com

H1B Sponsorship

Stripe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (109)

2022 (300)

2021 (348)

2020 (121)