Phreesia · 16 hours ago

Senior Client Experience Manager

United States

Full-time

Remote

Senior Level

$180K/yr - $190K/yr

6+ years exp

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Responsibilities

Generate new business with media/advertising buying agencies/AORs/Life Science companies for appropriate brands that have patient-facing strategic imperatives

Leverage your confidence, strong organizational and time management skills to foster healthy relationships with all levels of customers (virtually and in-person) that allow you to share our capabilities through presentations and listen for brand leads

Manage client relationships through organizational changes and follow pharmaceutical industry trends, new product launches, and client-specific news daily

Work with a great deal of independence to prepare/present advertising/campaign capabilities presentations and product demonstrations with the goal of increasing opportunities and hit sales goals

Develop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities, complete advertising media agency RFP templates and ensure that Phreesia is included in such proposals

Collaborate across Life Sciences teams and exercise leadership to mentor junior team member and drive strategic initiatives

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Media agency experienceAccount managementAdvertising media buyingMedia strategyHealthcare brandsDigital media vernacularPowerPoint expertiseClient relationship managementSocial engagement skillsTime management skills

Required

Bachelor’s degree required

6+ years of media agency experience in account management, advertising media buying, or media strategy with healthcare brands in the pharmaceutical space

Familiarity with digital media vernacular including recommending new actions clients could take to increase brand awareness based on campaign insights/measurement

Expertise creating presentations using PowerPoint that “WOW!” the customer and lead to securing new business

Enthusiasm to connect with clients outside of a business office in social settings within the NYC area adjacent areas as well as occasionally travel to clients outside of the NYC area