Navitus Health Solutions · 8 hours ago

Supervisor, Specialty Pharmacy Support Services

United States

Full-time

Remote

Entry, Mid Level

$55K/yr - $66K/yr

2+ years exp

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Responsibilities

Schedule and monitor staff and day to day workflow. Develop employee’s skills, evaluate performance, and provide feedback. Oversees resolution of employee relations. Participate in hiring, training, and evaluation of staff

Develop, track, and monitor employee’s compliance to quality, service, and production standards

Monitor task turnaround time so that internal standards and client performance guarantees are met

Assist Associate Manager, Pharmacy Services in monitoring costs to ensure compliance with cost goals

Address staff concerns and day to day operational, system, customer service, quality, and professional issues

Work in production as needed

Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with Associate Mgr., Pharmacy Services to analyze operations and overall efficiencies of the pharmacy

Work as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations and service in cross-functional meeting and projects

Participate in continued quality improvement and quality meetings as necessary

Other duties as assigned

Qualification

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CPhT certificationPharmacy regulationsPharmacy experienceCompliance program supportMicrosoft OutlookMicrosoft WordMicrosoft ExcelCooperative interaction