Conduent · 2 days ago
EPPIC24 Technical Helpdesk Onshore Supervisor
United States
Full-time
Remote
Mid Level
$62K/yr - $80K/yr
3+ years exp
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Responsibilities
Manage a team that works in a 24x7 schedule. Day and night shifts are part of the job scope.
Ensure team responds to phone, email and systematic alerts and monitoring per the documented procedures.
Create and manage tickets for service requests, alerts, issues, and incidents and follow through until service is restored.
Responsible for researching and resolving alerts, problems, and incidents as they occur.
Work with Operations Management, Level 2 and 3 support personnel to ensure proper steps are taken to resolve those problems and incidents.
Must have the ability to work in a multi-system and multi-platform environment.
Coordinate with application support staff to ensure monitoring of production systems.
Responsible for following procedures for processing of batch files, troubleshooting file movement and reporting errors.
Qualification
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Required
Prior experience in a technical helpdesk required (3+ years)
Solid working knowledge of Linux (command line)
Intermediate knowledge of networking concepts and commands
Ability to utilize computer operating systems utilities.
Strong communication, customer service, organizational and troubleshooting skills are a must.
Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills are desired.
Associate or bachelor’s degree in computer science or similar technical degree or equivalent related work experience.
Each year of related work experience may be substituted for a year of college education, up to two years.
Preferred
Understanding of connectivity, firewalls and proxies preferred
ITIL Service Management knowledge desirable
Benefits
Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
A retirement savings plan
Paid holidays
Paid time off (PTO) or vacation or sick time
Company
Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum — creating exceptional outcomes for its clients and the millions of people who count on them.
10,001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2014-05-07Acquired· by Xerox
2009-01-01Series Unknown· Undisclosed
Leadership Team
Cliff Skelton
Chief Executive Officer
Rahul Gupta
CTO - Chief Technology Officer
Recent News
2023-05-16
2023-04-30
Company data provided by crunchbase
