TELUS International · 14 hours ago

Vice President Customer Experience

United States

Full-time

Remote

Director/Executive

$220K/yr - $250K/yr

15+ years exp

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Hiring Manager

Ayesha Ishfaq, M.S.

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Responsibilities

Develop and execute a comprehensive product roadmap for CXM solutions, collaborating with cross-functional teams to ensure alignment between product strategy, market demands, global footprint and technological capabilities

Collaborate with sales, marketing and analyst relations to develop compelling value propositions and go-to-market strategies

Build and maintain relationships with key clients and partners to drive adoption of our solutions

Stay abreast of industry trends, emerging technologies, and regulatory changes affecting the CXM landscape, representing TELUS Digital at industry events, conferences, and in media engagements as a thought leader

Assume P&L accountability for the service line, including setting financial targets, managing budgets, optimizing revenue growth and cost efficiency, prioritizing sales and marketing initiatives, and reporting on financial performance to senior leadership

Qualification

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Product StrategyCXM SolutionsAI TechnologiesP&L AccountabilityGlobal Client ManagementCross-functional Team MotivationMarket ExpansionEmerging Technologies Awareness