Presidio · 3 days ago
Engineer, Managed Services Contact Center
United States
Full-time
Remote
Mid Level
4+ years exp
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Responsibilities
Perform minor SR upgrades of Contact Center solutions.
Perform minor script alterations on call routing and prompting.
Adhere to best practices defined by Cisco, Amazon, Twilio and Presidio.
Troubleshoot and make administrative changes to customers’ contact center environments as required
Keep up-to-date on newly released versions of Cisco and 3rd party contact center products
Keep up-to-date on relevant competitive solutions, products and services
Maintain current certifications and obtain new contact center certifications as they become available
Qualification
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Required
Strong problem solving skills: ability to assess a problem and determine an effective course of action.
Experience with project management and resource tracking techniques
Knowledge of software and/or hardware, testing and implementation
Ability to work effectively and add value as a team member
Demonstrate technical knowledge and consultative skills
Ability to perform tasks with minor supervision
Demonstrate ability to implement, drive and track projects
Ability to apply solutions, technology and products to a business opportunity
Strong written and verbal communication, listening, and strong presentation skills
Bachelor's degree or equivalent experience and/or military experience
4 years of contact center enterprise experience
Preferred
Cisco ICM/UCCE/PCCE
Cisco CVP
Cisco IPIVR
eGain EIM/WIM
VXML Gateway configuration
H323/SIP
Cisco WxCC (WebEx Contact Center)
Cisco WxCCE (WebEx Contact Center Enterprise)
Amazon Connect
Five9 Contact Center
Company
Presidio
Presidio provides managed services and network solutions technologies.
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-04-02Acquired· undefined
2017-03-09IPO· undefined
2011-04-04Private Equity· undefined
Leadership Team
Bob Cagnazzi
CEO
Manny Korakis
Chief Financial Officer
Recent News
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