Outbound Dialer Administrator @ Newfold Digital | Jobright.ai
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Outbound Dialer Administrator jobs in United States
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Newfold Digital · 1 day ago

Outbound Dialer Administrator

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Insider Connection @Newfold Digital

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Responsibilities

Support Collections (Support functions), and OB sales for North America / Overseas teams.
Coverage for Manager of Internal Tools, Outbound.
Attention to detail, apply logical and methodical processes to ensure desired outcome.
Consistent delivery, good communicator, ability to move with agility in a fast-paced environment.
Proficient and able to check multiple areas of day-to-day function to ensure the smooth operation of the business.
Contribute to best practices, system enhancements, and analysis to identify opportunities in effectiveness, efficiency, and deployment of new technology.
Leverage configuration, regression and UAT testing to ensure delivery on business requirements with no negative impact to production environments.
Conduct audits and investigation ensuring applied compliance rules are effective and comprehensively implemented.
Support ad hoc requests from business partners for configuration, data collection, and or changes in a fast-paced, dynamic environment.
Adhere to change management standards applying documentation, constant communication, and archival of audit history in partnership with business departments and stakeholders.
Maintain a current working knowledge of relevant laws, regulations, and trends in the collection industry.
Other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical operations experienceSQLExcelTableauGenesys CloudDialer strategy plansAutodialer Reporting SystemsForecasting methodologies

Required

Genesys Cloud experience is required.
Technical operations experience in a contact center environment.
Experience with SQL and Excel required.
Knowledge of creating and producing dialer strategy plans.
Experience with Autodialer Reporting Systems.
Knowledge of forecasting methodologies.
Attention to detail with the ability to recognize and solve problems.

Preferred

Tableau experience a plus.

Benefits

Health Insurance options to fit you
HSA
Medical
Dental
Vision
Matching 401K
Life/AD&D/STD/LTD
Tuition Reimbursement
LinkedIn Learning
Pet Insurance
Generous Vacation policy

Company

Newfold Digital

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Newfold Digital is a leading web presence solutions provider serving millions of businesses globally.

Funding

Current Stage
Late Stage
Total Funding
unknown
2021-01-01Series Unknown· Undisclosed

Leadership Team

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Robledo Ribeiro
CEO Latam
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Sharon Rowlands
CEO and President
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Company data provided by crunchbase
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