48 applicants

Company

Oracle · 1 day ago

Program Manager 3-ProdDev

United States

Full-time

Remote

Mid Level

$74K/yr - $158K/yr

4+ years exp

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Data GovernanceData Management

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Responsibilities

Manage several core initiatives under the QoS pillar for Service Excellence.

Define requirements/policies/processes/capabilities for QoS and service management.

Work with various partner teams (e.g. engineering) to develop proper solutions (process + tech) with the mindset of reliability, quality, extensibility and scalability.

Manage discussions, resolutions, expectations with senior members from other organizations in the context of service management, primarily those with whom we have a shared dependency.

Identify requirements, prototype and build out analytics specific to the area of involvement. This includes KPIs, metrics, dashboards, log queries, SOPs and reporting. The PM should be able to use data to speak to the efficacy of their processes and capabilities.

Influence direction of solutions with a strategic view on future aspirations.

Ensure proper business case/ROI analysis has been done for issue/feature prioritization.

Effectively manage prioritization discussions; Work with partner teams to determine priority.

Manage expectations, alignment and communications with customers and stakeholders through cadenced meetings, reports, statuses, reviews etc.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical Program ManagementCloud-based servicesService managementSite Reliability Engineering (SRE)SQL queriesRoot cause analysisMonitoringLoggingPost-incident analysisDevOpsIncident managementFunctional specificationsBig dataProject management skills

Required

4+ years of technical Program Management experience with demonstrated success in software, process engineering.

2+ years of experienced in managing cloud-based services (PaaS or SaaS)

2+ years of experience in service management, SRE or devops. This includes monitoring, logging, post-incident analysis, SRE tooling, and/or incident management.

2+ years of experience in analytics – using big data to inform decisions and investments, writing SQL queries and using analytics tools.

Experienced in defining functional specifications for applications, processes and capabilities.

Bachelor’s degree required.

Preferred

Prior software development or site reliability engineering experience is preferred.

Masters preferred.

Education in technical area preferred or equivalent work experience.

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.

Accrued Vacation is provided to all other employees eligible for vacation benefits.

For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week.

Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire.

Refreshes each calendar year.

Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10,001+ employees

https://www.oracle.com/

H1B Sponsorship

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2021 (1049)

2020 (764)