200+ applicants

This job has closed.

Company

Illumina · 1 week ago

VP, Global Services and Solutions

United States

Full-time

Remote

Director/Executive

$261K/yr - $392K/yr

20+ years exp

Maximize your interview chances

BiotechnologyGenetics

H1B Sponsor Likely

Insider Connection @Illumina

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Develop and implement a multi-year global strategy and regional execution plans to drive incremental revenue growth, margin expansion and enhance customer and employee experiences.

Structure the organization to meet the needs of our expanding customer base, ensuring compliance and effective service delivery for Illumina’s broad customer base including Pharma, Companion Diagnostics, Clinical and IVD partners, as well as support for clinical trials in partnership with Clinical Affairs and Quality.

Build and maintain relationships with internal and external C-level stakeholders, ensuring alignment from high-level strategy to detailed execution.

Design business processes that create outstanding experiences for our breadth of Illumina Service Solutions clients and partners.

Plan, design and build an agile organizational model to meet rapidly changing market demands.

Partner with regional commercial & service solutions teams to ensure unique regional needs are incorporated into global service offering and new product development initiatives.

Cultivate a strong collaborative team that acts as the VOC for product development (e.g. design for serviceability and service & support planning as part of product development), and continuous process improvements. Lead by example, promoting cross-functional collaboration and managing the global P&L to achieve revenue and profit growth.

Operate as a “player-coach" and proven leader/developer of people; capable of leading, motivating and holding teams accountable.

Lead the cross-functional development & delivery of a portfolio of differentiated value-added service & support solutions offerings including service contracts, renewals, application enablement services, certified pre-owned portfolio, offered through a variety of purchasing models.

Scale the design and size of the service solutions organization globally to support a high-growth environment into both research and clinical markets.

Establish global service standards and processes to monitor performance and quality, enhancing customer experiences and increasing net promoter scores.

Oversee continuous improvement initiatives to ensure service delivery reliability and cost-effectiveness, while meeting service level agreements and exceeding customer expectations.

Partner with Quality organizations (internal & external) on audits, CAPA resolution, and product quality related communications to ensure consistent delivery of customer satisfaction.

Ensure a consistent operating model across all regions and clients; drive benchmarking and best practice sharing and execution across regions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Global service solutions managementP&L accountabilityService solutions strategy developmentCollaboration with stakeholdersFinancial data interpretationLife sciences experienceHealthcare sector experienceMedical technology experienceMatrixed organization experienceEmerging trends synthesisCustomer experience enhancement

Required

Proven experience managing a global service solutions business with accountability for P&L.

Experience developing a global service solutions strategy with successful execution through a unified organization working in close collaboration with key internal stakeholders (e.g. Sales, Marketing, R&D, Operations).

Deep understanding of Illumina’s key markets and their changing needs from basic research through clinical applications.

Ability to synthesize emerging trends and scientific advancements to inform strategy.

Ability to effectively influence internally and externally at all levels.

Proficient in interpreting and communicating financial data and concepts.

Demonstrated ability to build & lead high-performing and highly motivated teams in a fast-paced dynamic environment.

Experience leading in a complex, matrixed global organization.

Bachelor’s or master's in business or equivalent is required; MBA preferred.

A minimum of 20 years of progressive leadership experience in global services within the life sciences, healthcare, or medical technology sectors, with at least 10+ years in senior leadership roles in a scalable, matrixed organization.

Benefits

Access to genomics sequencing

Family planning

Health/dental/vision

Retirement benefits

Paid time off

Company

Illumina

Glassdoor

3.7

Illumina is an innovative technology and revolutionary assays aiming the analyze genetic variation and function.

Founded in 1998

San Diego, California, USA

5001-10000 employees

http://www.illumina.com

H1B Sponsorship

Illumina has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (88)

2022 (192)

2021 (166)

2020 (136)