Oracle · 5 days ago
Principal Cloud Support Engineer (OCI)
Reston, VA
Full-time
Remote
Senior Level
$31.83/hr - $67.93/hr
6+ years exp
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Responsibilities
Deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
Act as a primary point of contact for customers, facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.
Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms.
Be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.
Research and develop solutions to customer issues independently.
Qualification
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Required
Bachelor’s degree in Computer Science, MIS or relevant work experience.
6+ years’ experience in Infrastructure or cloud-related field.
In-depth knowledge of cloud computing.
In-depth knowledge of Networking
Experience with public-cloud platforms like OCI, AWS, Azure and/or GCP (including Networking).
Prior Experience in a Technical Support role.
Demonstrated ability to quickly troubleshoot technical problems to root cause to restore service.
Good written and verbal English communication skills
Effectively communicate with people on both a technical and non-technical level
Ability to work with a global, remote workforce.
Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided.
A focus on customer service / satisfaction.
Preferred
Scripting experience in Ansible, Python, Terraform, and others
Integration technologies (APIs and CLIs)
Knowledge on Oracle Database and Exadata.
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10,001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (794)
2022 (1124)
2021 (1049)
2020 (764)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Sequoia Capital
1986-03-12IPO· undefined
1983-01-01Series Unknown· undefined
Leadership Team
Chaitanya M. Kamat
Managing Director & Chief Executive Officer
Safra Catz
CEO
Recent News
2024-11-08
The Motley Fool
2024-10-29
Company data provided by crunchbase
