Net at Work · 1 week ago

Senior Inside Sales Manager, ERP Solutions

United States

Full-time

Remote

Senior Level, Lead/Staff

$110K/yr - $125K/yr

10+ years exp

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ConsultingCRM

Hiring Manager

Sean Castor

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Responsibilities

Lead, mentor, and develop a team of sales professionals focused on the install base.

Set clear performance goals and provide regular feedback and coaching.

Foster a collaborative and high-performance team culture.

Develop and implement strategies to maximize revenue from the existing customer base.

Identify and pursue upsell and cross-sell opportunities.

Collaborate with marketing, product, and customer success teams to align on customer strategies.

Build and maintain strong relationships with key customers.

Ensure timely and effective resolution of customer issues and escalations.

Conduct regular customer reviews to understand their needs and drive satisfaction.

Oversee the management of customer contracts, renewals, and expansions.

Ensure accurate and up-to-date customer records and documentation.

Implement best practices and continuous improvement initiatives.

Prepare and present regular reports on sales performance and customer satisfaction.

Use data-driven insights to inform decision-making and strategy adjustments.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

10+ years sales experienceERP sales leadershipCRM software proficiencyAccount managementSales strategy developmentCustomer relationship managementCollaboration skills