Root Inc. · 1 day ago

UX Researcher II

United States

Full-time

Remote

Entry, Mid Level

$109K/yr - $130K/yr

2+ years exp

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Responsibilities

Work with product managers, engineering managers, and product leadership to manage a research roadmap and backlog

Own and develop a research roadmap

Develop and refine customer personas, covering their journey through Root and key needs/pain points

Execute and help refine Root’s Voice of the Customer program, by gathering inputs from teams and research to develop a quarterly report on customer health and other key metrics.

Qualification

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Applied research experienceQualitative research methodologiesInterviewer skillsQuantitative methodologiesCreative instinctsQuality standardsPsychology degreeHuman factors degreeHCI concentrationResearch methodologies trainingStatistics software training